MySupportDesk.ai · by Centuric · managed IT & helpdesk

The MSP that’s
still here in five years.

Twenty-five years of managed IT and helpdesk for small businesses — without the private-equity rollups, the offshore call centers, or the surprise endings. Real engineers in Florida who answer the phone, run your endpoints, manage your Microsoft 365, and quietly keep the lights on.

Talk to an advisor Or call (954) 691-1651
25 years, never sold
US-based engineers, Florida HQ
Managed EDR & 24×7 SOC
Microsoft 365 & Defender expertise
Who this is for

Small businesses that have outgrown DIY,
or want out of a bad MSP relationship.

Most of our customers come from one of two situations. They’ve been holding IT together themselves and the duct tape is showing. Or they’ve been with an MSP that got acquired, went silent, or started cutting corners. Both are fixable.

Profile 1

Outgrown the DIY model

You’ve been the de facto IT person, or you have a part-timer who can’t scale. Things mostly work, but tickets are piling up, the printer situation is chaos, the M365 administration is a mystery, and nobody is actually watching the security stack. You need one number to call and one team that owns the outcome.

  • Managed endpoints, patching, and EDR running 24×7
  • Microsoft 365 administration handled by people who know it
  • Helpdesk that answers in minutes, not days
  • Hardware and print fleet brought under control
Profile 2

Recovering from a bad MSP

Your last provider got rolled up, got slow, or got expensive. Tickets sit. The promised proactive monitoring never materialized. Onboarding new users takes a week. You’ve been carrying the relationship and you’re tired of it. We’ve onboarded customers off every major MSP platform—the transition is structured and your users barely notice it happen.

  • Structured handoff, no continuity gaps for end users
  • Real response-time SLAs in writing, measured monthly
  • Transparent monthly review of tickets, security events, and trends
  • Same engineers on your account, month after month
The path

Four stops from kickoff
to steady state operations.

01

Discovery

One to two weeks. We audit your environment—devices, users, applications, network, current vendors—and surface the risks and quick wins. You get a written assessment and a transition plan before you commit to anything.

02

Onboarding sprint

Two to four weeks. We deploy management agents, EDR, and backup. We standardize Microsoft 365 administration. We document standard operating procedures and bring your team in on how to engage support. End users barely notice the transition.

03

Steady-state operations

The day-to-day: helpdesk responds to tickets, the SOC watches the security stack, patches roll out on schedule, backups are tested, new hires get provisioned. You stop thinking about IT and run your business.

04

Quarterly review

Every ninety days we sit down with you. Ticket trends, security events, recurring issues, infrastructure roadmap, budget for next quarter. You see the metrics. We catch problems before they become outages.

How we deliver

Four pillars,
one accountable team.

No silos. No subcontractors. Every layer of your stack is owned by the same Centuric engineers, working from the same ticketing platform, talking to each other in the same chat channels. The user calling about a printer gets the same level of care as the executive calling about an outage.

01

Endpoint & security

Managed endpoint platform on every device. EDR with automated response in every tier. Patch management on schedule. Remote support that connects in seconds, not minutes. Encrypted disks verified. Asset lifecycle tracked.

02

Microsoft 365 & identity

Microsoft 365 administration handled end-to-end—mailbox provisioning, license optimization, Entra (Azure AD), Intune device management, Defender for Endpoint, Purview data governance when you need it. Conditional access policies that actually make sense for how your business operates.

03

Helpdesk & ticketing

Phone, email, web ticketing—all routed to the same engineers who know your environment. Tickets get owned, not bounced. Real response-time SLAs measured every month and reported in your QBR. After-hours coverage included in Standard and Complete tiers.

04

Print & hardware

Managed print services across your fleet—supplies, repairs, driver headaches, all handled. Hardware procurement with negotiated pricing. Standardized device images so a new hire’s laptop looks like every other laptop. Disposal handled with data destruction certificates.

Pricing

Three plans. Real prices.
No surprises.

Per-user, per-month pricing the way it should be. Every plan includes managed EDR—because in 2026, that’s table stakes, not a luxury. Pick the tier that matches the security and strategic depth you need. Move between tiers at renewal as your business changes.

Essentials
$129 per user per month

Modern endpoint management with security built in. The right answer for most small businesses.

  • Managed endpoint platform with monitoring
  • Managed EDR with automated response
  • Microsoft 365 administration
  • Helpdesk & ticketing (business hours)
  • Patch management on schedule
  • Remote support with screen-share
  • Cloud backup for endpoints & servers
  • Phishing-protected email filtering
Talk to advisor
Most engagements
Standard
$179 per user per month

Adds the human security layer. Real engineers watching, hunting, and responding around the clock.

  • Everything in Essentials, plus:
  • 24×7 SOC monitoring with threat hunting
  • After-hours ticketing response
  • Advanced email security (DMARC, content disarm)
  • Dark-web monitoring & credential alerts
  • Immutable backup with extended retention
  • Quarterly security review
Talk to advisor
Complete
$249 per user per month

IT treated as a business strategy, not an expense line. Includes the vCIO and compliance layer.

  • Everything in Standard, plus:
  • vCIO & strategic consulting hours
  • NIST CSF & NIST 800-171 hardening
  • Project work allotment included
  • Annual mock penetration test
  • Executive reporting & KPI dashboard
  • Priority response SLA
Talk to advisor

All plans billed monthly per active user. Onboarding scoped and quoted per engagement based on environment size and migration complexity. Annual commitments earn a 10% discount. Defense contractors with CUI handling requirements should visit mycmmc.ai for our CMMC practice.

Frequently asked

Questions we hear
before every engagement.

How fast do you respond to tickets?

Standard plan SLA is one business hour for high-priority tickets and four business hours for normal-priority tickets, measured monthly and reported in your QBR. Complete plan tightens that to thirty minutes for high-priority and two hours for normal. After-hours response is included in Standard and Complete.

Do you handle CMMC compliance?

CMMC readiness, GCC High deployment, and ongoing managed compliance for the Defense Industrial Base is a separate Centuric practice with US‑citizen-only delivery and CMMC Level 2 Registered Practice oversight. Visit mycmmc.ai or ask your account manager to introduce you to that team.

What if I’m currently with another MSP?

Most of our customers come from somewhere. We’ve onboarded off every major MSP platform and have a structured ninety-day transition plan that protects continuity. We coordinate the cutover so your users barely notice the switch. Knowledge transfer, license migrations, password resets, and documentation are all part of the plan.

Do you provide onsite support?

Most issues are resolved remotely—that’s how a modern MSP operates and it’s how we keep response times short. We dispatch onsite for hardware failures, new-office buildouts, and physical infrastructure work. We’re Florida-based; outside Florida we coordinate regional dispatch partners we’ve vetted.

What does onboarding cost?

Onboarding is scoped and quoted per engagement. Typical small-business onboarding runs two to four weeks and ranges from $1,500 to $8,000 depending on environment size, current state, and migration complexity. The Discovery phase is fixed-fee so you know the onboarding number before you commit to a managed services plan.

Can we cancel or switch tiers?

Yes. Plans are month-to-month with a thirty-day notice period. Annual commitments earn a 10% discount but aren’t required. You can move between tiers at renewal as your business changes—and we’ll proactively recommend tier changes during quarterly reviews when your environment outgrows or undershoots the current plan.

What industries do you serve?

Professional services, manufacturing, healthcare administration, retail and hospitality, nonprofits, and growing technology companies. Compliance-heavy verticals like defense contracting (CMMC) and regulated finance are handled through our specialty practices, not through this managed IT plan.

Who actually answers when I call?

A Centuric engineer, in Florida, who knows your environment. Not a Tier 1 reading from a script, not an offshore call center. Your account is assigned a primary engineer and a backup, and we publish their names. The phone number on this page rings the same desk that answered when you called last week.

Why Centuric

Twenty-five years of managed IT.
Same name. Same team. Same number.

Most MSPs in our market have been sold at least once. The acquirer changes the SLA, the senior engineers leave, the helpdesk gets outsourced. We’ve watched it happen for twenty-five years from across the parking lot. Centuric has never been sold, never been rolled up, and the people who started this company are still here running it. That’s the entire pitch.

25
Years independent & never sold
100%
US-based engineers, Florida HQ
24×7
SOC monitoring & threat response
<1h
High-priority response SLA

Let’s talk about
your IT, specifically.

Tell us a few things about your environment and we’ll call back within one business day. The first conversation is free. If we’re a fit, we’ll quote you. If we’re not, we’ll tell you who is.

Talk to an advisor Or call (954) 691-1651